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FAQ

Product

What brewing methods is the ZP-1 grinder suitable for?

Designed with versatility in mind, the ZP-1 grinder excels across a spectrum of brewing methods. From the fine precision required for espresso to the coarser textures ideal for French Press, the ZP-1 ensures optimal grind consistency. Its robust motor is specially engineered to handle even the lightest roast coffee beans with ease.
Please note, to maintain the integrity and longevity of your ZP-1, it is recommended to grind coffee beans exclusively, as grinding other materials could compromise the grinder's performance.

What is the recommended cleaning frequency for the ZP-1 grinder?

To ensure your ZP-1 grinder continues to operate at peak performance and to preserve the exceptional quality of your coffee, we recommend a routine cleaning schedule. For casual users, a thorough cleaning once a month is sufficient. However, for daily users, we advise a quick clean of the burrs every week using the cleaning brush provided.
For comprehensive cleaning steps and best practices, please consult our detailed cleaning guide.

What is meant by "stepless grind adjustment" on the ZP-1 grinder?

Unlike conventional grinders that limit you to a set of predefined grind settings, the ZP-1 features a stepless grind adjustment mechanism. This design allows for infinite micro-adjustments within the grind size range, allowing you unparalleled precision over the grind coarseness. With stepless adjustment, you can fine-tune the grind to match your brewing method perfectly, ensuring the best possible flavour extraction from your coffee beans.

What are the differences between the default burr and the DLC burr?

The DLC (Diamond-Like Carbon) coated burr provides a subtly smoother grinding experience and tends to have a longer lifespan due to its enhanced durability. Users have reported that coffee, particularly single-origin pour-overs, tastes slightly cleaner when ground with the DLC burr. This improvement is attributed to the DLC coating, which helps in reducing friction and wear during grinding, thereby maintaining the coffee's flavour integrity.

Is it possible to use different types of burrs with the ZP-1 grinder?

Yes, the ZP-1 grinder is compatible with other 64mm flat burrs, giving users the flexibility to experiment with different grinding experiences. However, it's important to note that when using burrs not acquired from our website, the included alternative burr holder must be utilized for proper fitting. The DLC burr, on the other hand, is designed to fit seamlessly without the need for changing the burr holder.

Can you recommend grind settings for various brewing methods using the ZP-1 grinder?

The ZP-1 grinder offers a versatile range of grind settings to suit a wide array of brewing methods. Below, we've provided a general guideline to help you get started. Keep in mind that the ideal setting might vary depending on the specific characteristics of the beans you're using:

  • Espresso: Fine grind, settings 1 - 8
  • Moka Pot: Fine to medium-fine grind, settings 6 - 12
  • AeroPress: Medium grind, settings 9 - 15
  • Pour Over / Drip Filter: Medium grind, settings 15 - 24
  • French Press / Cold Brew: Coarse grind, settings 22 - 30

Experimentation is key, as different beans may respond uniquely to each setting. We encourage you to adjust these recommendations based on your taste preferences and the specific characteristics of your coffee beans.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to cancel it at this time. If you have wrongly ordered the plug type, please drop us an email with your order number and we will make sure the correct item is shipped.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Please refer to our Delivery Terms for details.

Do you ship overseas?

We currently offer
shipping to the following regions:

  • Asia Pacific: Hong Kong, Macau, Singapore, Malaysia, Vietnam, Thailand, Australia, New Zealand
  • Americas: US, Canada, Mexico
  • Europe: Austria, Belgium, Bulgaria, Czechia, Denmark, Finland France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia,
    Spain, Sweden, Switzerland, United Kingdom

Free delivery is
offered for Hong Kong and Macau. USD 60 will be charged for deliveries in Asia;
USD 100 will be charged for Americas and Europe.

Please be advised
that VAT/import duties are not included in our prices or shipping charges. As a
customer, you will be responsible for these additional costs upon delivery.
These charges vary depending on the country of destination, and we recommend
consulting your local customs office for specific information.

Get in touch

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